This Privacy Policy describes the privacy practices imalaysia1 ("we", "platform") regarding the collection and use of personal data of members who use the imalaysia1.com website and our mobile app. This document has been prepared in accordance with Malaysia Personal Data Protection Act (PDPA) 2010.
By registering for or using any imalaysia1 service, you consent to our collection and processing of your personal data in accordance with this Privacy Policy. If you do not agree, please discontinue use of the imalaysia1 platform.
Quick Summary: imalaysia1 does not sell your personal data to any third party. Your data is used solely to deliver better services, ensure account security, and meet applicable legal requirements in Malaysia.
01 Introduction & Scope
Imalaysia1 is committed to protecting the privacy of every member who uses our platform. This Privacy Policy applies to all personal data collected through:
- The imalaysia1.com website and all associated subdomains
- The imalaysia1 mobile app for iOS and Android
- Your interactions with the imalaysia1 customer support team via live chat or email
- Any other communication channels used by imalaysia1 to interact with members
This Privacy Policy does not apply to third-party websites or services that may be accessible via links on the imalaysia1 platform. We encourage you to read the privacy policies of those websites separately.
The data controller for the purposes of this Privacy Policy is imalaysia1, who can be reached by email at support@imalaysia1.com.
02 Personal Data We Collect
Imalaysia1 collects various categories of personal data depending on how you interact with our platform. Below are the details of the data we collect:
A. Data You Provide Directly
- Identity Information: Full name, date of birth, Malaysian national ID or passport number
- Contact Information: Email address, Malaysian mobile number, residential address
- Account Information: Username, password (stored in encrypted hash form)
- Financial Information: Bank account numbers and e-wallet details (Touch 'n Go, GrabPay, Boost, ShopeePay) for payment and verification purposes
- KYC Documents: Copy of national ID or passport for identity verification purposes
B. Automatically Collected Data
- Usage Data: Pages visited, time spent, clicks, and interactions within the platform
- Device Data: IP address, device type, operating system, web browser version
- Location Data: General location based on IP address for regional compliance purposes
- Transaction Data: Deposit, withdrawal, betting and winnings history on the imalaysia1 platform
| Data Category |
Primary Purpose |
Legal Basis |
| Identity Information |
KYC verification, fraud prevention |
Legal requirements, contractual purposes |
| Financial Information |
Payment processing, AML |
Legal requirements, contractual purposes |
| Usage Data |
Platform improvement, marketing |
Legitimate interest, consent |
| Device & IP Data |
Security, fraud prevention |
Legitimate interests |
| Transaction Data |
Financial records, customer support |
Legal requirements, contractual purposes |
03 How We Use Your Personal Data
Imalaysia1 uses the personal data collected for the following purposes, in accordance with Malaysia's PDPA 2010:
- Service Provision: Managing member accounts, processing deposits via DuitNow, FPX Maybank2u, CIMB Clicks and e-wallets, and processing withdrawals within 15–30 minutes
- Identity Verification: Conducting the necessary KYC process to verify that all members are legitimate individuals aged 18 and above
- Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, and any misuse of the imalaysia1 platform
- Customer Support: Responding to enquiries, resolving complaints, and providing technical support to members
- Legal Compliance: Fulfilling legal obligations under applicable Malaysian law, including AML reporting requirements
- Marketing & Promotions: Sending promotional information, bonuses, and special offers from imalaysia1 to members who have consented to receive them
- Platform Improvements: Analysing usage patterns to improve the functionality and user experience on imalaysia1
Marketing: You can opt out of marketing communications from imalaysia1 at any time by clicking the "unsubscribe" link in our emails or by contacting our support team.
04 Data Sharing with Third Parties
Imalaysia1 does not sell members' personal data to any third party for marketing or commercial purposes. However, we may share your personal data in the following limited circumstances:
- Payment Service Providers: Required data is shared with payment processors such as FPX, DuitNow, Touch 'n Go, GrabPay and banking institutions to process your financial transactions
- Game Software Provider: Minimal account information is shared with live casino and slots software providers for game management purposes
- Legal Authorities: Data is shared when required by Malaysian law or a valid court order
- Fraud Prevention Services: Data is shared with third-party security service providers to detect and prevent fraudulent activity
- Auditors & Advisors:
Third parties involved in auditing or compliance assessments may have limited access to only the data that is necessary
All third parties we engage with are required to meet data protection standards equal to or higher than our own. Binding data protection agreements are signed with each of our third-party partners.
05 Data Storage & Security
Imalaysia1 implements appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:
- 256-bit SSL Encryption: All communications between your device and imalaysia1's servers are protected with bank-grade encryption
- Password Storage: Account passwords are stored as bcrypt hashes and cannot be accessed by anyone, including imalaysia1 staff
- Two-Factor Authentication (2FA): An additional security layer is available and strongly encouraged for all imalaysia1 members
- 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or unauthorised access
- Restricted Access: Only authorised imalaysia1 staff have access to members' personal data, and only to the extent required by their role
- Data Backup: Member data is regularly backed up to separate, secure servers to ensure continuity of service
Data Retention Period
Imalaysia1 retains members' personal data for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law:
- Active account data: For the duration of active membership
- Financial transaction data: Minimum 7 years from the transaction date, in accordance with Malaysian legal requirements
- Closed account data: Minimum 5 years after account closure
- Security logs: 12 months from the date of creation
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Please ensure your imalaysia1 account password is kept up to date and never shared with anyone.
06 Cookies & Tracking Technologies
Imalaysia1 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the imalaysia1 website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how members use the platform for continuous improvement.
- Functional Cookies: Saving your preferences such as language and display settings for a more personalised experience.
- Analytics Cookies: Used to analyse traffic and user behaviour on the imalaysia1 platform for internal statistical purposes.
You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the imalaysia1 platform. For more information on managing cookies, please refer to your web browser's documentation.
07 Your Rights Under Malaysia's PDPA
As an imalaysia1 member and data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data:
👁️
Right of Access
You have the right to request a copy of the personal data we hold about you. Data access requests can be submitted by email to support@imalaysia1.com and will be processed within 21 calendar days.
✏️
Right to Rectification
If your personal data is inaccurate or incomplete, you have the right to request a correction. You can also update basic information such as your phone number and email address directly through your imalaysia1 account settings.
🚫
Right to Withdraw Consent
You may withdraw consent for consent-based data processing at any time, including consent to receive marketing communications from imalaysia1. Withdrawal does not affect the validity of any processing carried out prior to that point.
📵
Right to Object to Processing
You have the right to object to the processing of your personal data for direct marketing purposes, or in situations where processing is based on imalaysia1's legitimate interests.
🗑️
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data. However, we may not be able to fulfil this request in full if the data is required for compliance with Malaysian law or valid contractual purposes.
To exercise any of the above rights, please contact us at support@imalaysia1.com, stating the right you wish to exercise and providing sufficient proof of identity. We will respond within 21 calendar days.
08 Child Safety
Imalaysia1 has a zero-tolerance policy against the use of the platform by underage individuals. The imalaysia1 platform is not intended for individuals under the age of 18 and we do not knowingly collect personal data from children.
If we discover that personal data belonging to a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. If you believe your child has registered on imalaysia1, please contact us immediately at support@imalaysia1.com.
09 Links to Third-Party Websites
The imalaysia1 platform may contain links to third-party websites or services from time to time. imalaysia1's Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices or content of third-party websites.
We encourage you to read the privacy policy of every website you visit. The presence of third-party links on the imalaysia1 platform does not imply our endorsement or approval of those websites, products, or services.
10 Changes to This Privacy Policy
Imalaysia1 reserves the right to update or modify this Privacy Policy at any time. Members will be notified of any material changes through:
- Prominent notices on the imalaysia1 platform homepage
- Email notification to the address registered on your account
- In-app notifications on the imalaysia1 mobile app
Changes will take effect 7 days after they are posted, except where immediate changes are required for legal or security reasons, in which case they take effect immediately. The "Updated" date at the top of this document reflects the date of the latest version. Your continued use of the imalaysia1 platform following any changes constitutes acceptance of the updated Privacy Policy.
11 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding imalaysia1's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
- Privacy Email: privacy@imalaysia1.com
- General Support Email: support@imalaysia1.com
- Live Chat: Available 24/7 via the chat icon on the imalaysia1 platform
- Response Time: Within 21 calendar days for privacy-related inquiries
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner under the PDPA 2010.